terms and conditions
Please read the following terms and conditions carefully before engaging in any services provided by Loula Photography. By booking a session or utilising our services, you (the “Client”) agree to comply with and be bound by these terms and conditions:
Services: Loula Photography offers professional photography services in a private studio, in the Client’s home and at outdoor locations. The specific services provided will be agreed upon between the Client and Loula Photography and outlined in the corresponding invoice or contract.
Booking fee and Payment: A non-refundable deposit is required to secure the date and time of the session. The remaining balance is due on the day of the session unless otherwise stated in the invoice or contract. In the event of cancellation by the client, the deposit will not be refunded.
Cancellation/Reschedule: Loula Photography reserves the right to cancel or reschedule a session due to unforeseen circumstances. In such cases, reasonable efforts will be made to accommodate the Client's schedule or provide a full refund of any payments made. Requests for rescheduling or re-shoots are granted only at the photographer’s discretion. Once agreed upon a final session date, you may reschedule your session up to 7 days prior to your photoshoot if required. In the event that client arrives more than 30 minutes late, Loula Photography reserves the right to cancel the assignment with no refunds given. In the event of an illness, the Client should make contact as soon as possible to reschedule.
For newborn sessions only: Due to the uncertain prediction of an exact arrival day of your baby, certain flexibility for booking the newborn session will apply. Your due date is to be pencil-booked in, however, this is subject to change depending on the exact date of birth. Please make sure to notify Loula Photography in the first 2-3 days, when your baby is born to secure final booking date. If left until longer, Loula Photography can not guarantee you your photoshoot within the perfect time frame regarding newborn photoshoots (when your baby is 10-28 days old).
Travel and Additional Fees: The Client is responsible for covering additional fees and costs related to location choice (for example, newborn photoshoot at home, photoshoots in an outdoor location etc.). There's a flat rate of €15, which covers fuel, parking and any extra cost of photoshoots outside the studio and within a 20 kilometer radius of the studio. For a photoshoot location further than 20 kilometers from the studio, additional travel fees may apply which will be quoted during the booking process.
Photographer's style: The Client acknowledges that she/he has viewed Loula Photography’s portfolio and is satisfied with the style of photography that is presented.
Modifications: If the Client has a request for a small alteration of an image, please let the Loula Photography know within 48 hours of receiving your order. Loula Photography can address minor changes at no cost (fix blemishes, tighter crop, etc.), but more involved requests are billed at an hourly rate. Loula Photography will let you know if there will be extra charges before work begins and will provide details of the estimated charges to be incurred. Once the requested changes are made, charges apply regardless of whether the final product is purchased. Loula Photography will not begin design work or process orders until payment is complete.
Digital Images: Client will receive a link to a private online gallery approximately 14 days after the photoshoot. The final images are delivered as digital downloads on a private online gallery. The digital download gallery is available for the downloads for 2 weeks. After the time frame given by the Loula Photography, the digital gallery will be archived. Loula Photography is not responsible for damage or loss of digital images, prints, products or USB flash drives after delivery to the Client.
Re-shoots / Refunds: Re-shoots are determined at the discretion of Loula Photography. If Client's digital images are damaged or lost within the 21 days from the session date for any reason at the fault of Loula Photography and the final images are not delivered to Client, then the session fee will be refunded to Client in full. Loula Photography is not responsible for loss or damage to the digital files due to circumstances beyond Loula Photography control after the 21 days from session date and no refunds will be given.
Copyright & Image Ownership: Loula Photography retains full rights, ownership, intellectual property and copyright of all images produced, including but not limited to digital files, prints, and negatives. Loula Photography reserves the right to use any image produced during the session for promotional purposes, including public advertising or viral online dispersion, without prior consent from the Client, unless expressly instructed otherwise by Client. The Client may not alter, reproduce, publish, or use any images provided by Loula Photography for commercial purposes without obtaining prior written permission from Loula Photography.
Personal Data & Feedback: Loula Photography is committed to protecting Client’s privacy and will process any personal data submitted or provided to us by Client in accordance with Loula Photography’s Privacy Policy and applicable data protection law, include the General Data Protection Regulation. If Client provides feedback to Loula Photography on any of our products or services, we may use such feedback for any purpose we deem reasonable, including for marketing purposes and / or publishing statements to our website, unless expressly instructed otherwise by Client.
Liability & Indemnification: Client is aware that the quality of the end result print of the digital files delivered is not under the control of Loula Photography and frees the photographer from any liability for any claims whatsoever based upon discolouration in the end result print. Client hereby agrees to indemnify and hold harmless Loula Photography and it’s employees, directors, agents and / or affiliates from all liabilities, losses, claims, costs (including legal fees and court costs), damages or expenses of whatever nature resulting directly or indirectly from injury to or death of persons, or damage, loss or destruction of property arising out of or in connection with the session or any products related thereto.
Confidentiality: Loula Photography will treat all Client information as confidential and will not disclose any personal or sensitive information to third parties without the client's consent unless required by law.
Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the Ireland. Any disputes arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Dublin, Ireland.
By booking a session with Loula Photography, you acknowledge that you have read, understood, and agreed to these terms and conditions.